Sale or Return
If you need to assess a product, we can offer a Sale or Return service which will give you 30 days to try the item.
- Please state that you require the item on Sale or Return when you order.
- The 30 days start when you receive the product.
- You must retain all original packaging and contents (including instructions, etc).
Before an item can be returned you must contact us for a Returns Authorisation (GR).
GOODS FOR RETURN OR EXCHANGE
Ensure the items are in their original packaging, with all instructions etc - we must receive the items back in 'as new' condition.
Ensure you do not write on or deface the product packaging in any way.
Wrap the goods to ensure they will not get damaged (e.g. pack in larger box or wrap in brown paper).
Attach our address label (below) showing the GR (Goods Return) number to the outside of the package and send the goods back by a tracked method to ensure we receive them.
When we receive the product back, it will be examined and action taken as requested (e.g. exchange arranged or Credit Note raised as appropriate).
If we receive a product back with the packaging damaged and/or missing parts, we reserve the right to make a restocking charge of £25 + VAT or 25% of the goods value (whichever is greater).
If there are several parts missing or damaged, we reserve the right to charge the full cost of the item or return the item to you at our standard delivery rate.
GOODS FOR REPAIR
Wrap the goods up securely to ensure they do not get damaged on their way back to us.
Attach our address label showing the GR (Goods Return) number to the outside of the package and send the goods back by a tracked method to ensure we receive them.
Goods will be tested on receipt. If a fault is found, they will be repaired or replaced and returned at no cost to you.
If no fault is discovered, the goods may be returned to you at our standard delivery cost.
Goods returned to us without a GR (Goods Return) number may be refused and returned to sender.
For further information, please contact:
The Customer Service Team
0345 345 0898 | firstname.lastname@example.org